Ep 160 with Bill Harvey Commercial Sales & Operations Manager at CertaPro Painters

Meet Bill Harvey Commercial Sales & Operations Manager at CertaPro Painters in Mountainside, NJ. He offers an insightful glimpse into the nuanced world of deck maintenance within condo communities, emphasizing the critical role of effective communication. A valuable listen for those in property management aiming to elevate service and satisfaction.

#CarChatLive #InsuranceIsntBoring

Episode Highlights:

✅ Bill shares his journey from the advertising business to joining CertaPro and his role in commercial painting, including condo and HOA projects. [00:00:32]

✅ He discusses the common requests from community associations for exterior painting, especially the importance of deck maintenance in condo living. [00:01:19]

✅ Bill explains the challenges of painting or staining decks in common interest communities, emphasizing the impact of residents' personal items and the need for clear communication. [00:02:11]

✅ The conversation shifts to the process and durability of different deck materials, with Bill providing insights into the longevity of wood versus composite decks. [00:06:25]

✅ Bill concludes by stressing the importance of communication in ensuring a successful deck maintenance project, highlighting the challenges of scheduling and tenant cooperation. [00:07:50]

Key Quote:

💡 "The most important thing is the communication aspect. So prior to starting the project, it's that initial walkthrough with the property manager, it's putting together a rough timeline for the property manager and the tenants so that they have a sense of when you're coming." - Bill Harvey

Thanks for listening! Follow us on LinkedIn and watch us LIVE every Monday at 9am EST! http://www.linkedin.com/company/community-association-car-chat